Privacy Policy
Effective Date: April 2026
This Privacy Policy explains how Altesse Lyon collects, uses, and protects your personal information when you visit our website, create an account, or purchase our products.
For any questions, you can contact us at: support@altesse-lyon.com
Who We Are
Company Name: Altesse Lyon
Email: support@altesse-lyon.com
Support Hours:
- Monday – Friday: 9:00 AM – 5:00 PM
- Saturday & Sunday: 10:00 AM – 5:00 PM
Information We Collect
We collect personal information that you provide to us directly or that is automatically collected when you use our services.
Information provided by you:
- First and last name
- Shipping address and billing address
- Email address
- Phone number
- Payment information processed by our payment providers
Automatically collected information:
- IP address and device information
- Browser type and version
- Pages viewed, products viewed, and actions performed on the site
- Cookies and similar technologies
How We Use Your Information
- Order processing: confirm, prepare, and ship your order
- Customer service: answer your questions and resolve issues
- Service messages: send order updates and shipping confirmations
- Service improvement: analyze site performance and optimize the shopping experience
- Marketing with consent: send offers when you choose to subscribe
- Fraud prevention and security: protect our customers and our business
Sharing Your Information
We share personal information only when necessary to provide our services or when required by law.
- Payment providers to securely process transactions
- Shipping and logistics partners to deliver your order
- Customer support and communication services to manage support and notifications
- Analytics and performance tools to improve the site and advertising content
We do not sell or rent your personal information.
Dropshipping and Logistics
- It is possible that some items may be shipped directly by our logistics partners.
- This allows us to offer more models and sizes, and can reduce delivery times.
- In some cases, packages may arrive in separate shipments.
- Order emails will always show the updated status and tracking.
Cookies
Our site uses cookies for essential functions, to remember your preferences, and to analyze traffic for improvement and marketing purposes.
You can manage cookies via your browser settings. Some features may not work if cookies are disabled.
Legal Basis
We process your personal information based on:
- The performance of a contract
- Legal obligations
- Our legitimate interest (e.g., site security and improvement)
- Your consent (for optional marketing)
Data Retention
We retain information only for as long as necessary for the stated purposes or as required by law. When no longer needed, it is deleted or anonymized.
Your Rights
Depending on your location, you may have the right to:
- Access your data or correct it
- Request the deletion of your information (where permitted by law)
- Object to certain processing, including marketing
- Request the portability of your data
- Unsubscribe from marketing emails at any time
To exercise your rights, contact us at: support@altesse-lyon.com. We will respond within a reasonable timeframe.
Minors
Our site is intended for adults. We do not knowingly collect personal information from minors.
Security
We implement appropriate technical and organizational measures to protect personal information. No method of transmission or storage is completely secure, but we strive to keep your data protected and regularly update our security measures.
International Transfers
Some service providers may process information in other countries. We take appropriate measures to protect data during these transfers.
Updates to This Policy
We may update this Privacy Policy periodically. The effective date above indicates the most recent version. Any significant changes will be posted on this page.
Contact
For any questions, requests, or complaints regarding this Privacy Policy or our practices:
Altesse Lyon
Email: support@altesse-lyon.com
Support Hours:
- Monday – Friday: 9:00 AM – 5:00 PM
- Saturday & Sunday: 10:00 AM – 5:00 PM