Payment Policy
Effective Date: April 2026
At Altesse Lyon, we offer secure and convenient payment options to make your shopping experience simple and protected. Available payment methods may vary depending on your country or region.
Accepted Payment Methods
We currently accept the following payment methods:
- Credit and Debit Cards (Visa, MasterCard, American Express)
- Shop Pay
- Apple Pay and Google Pay
At checkout, you will see all available payment options for your location. Altesse Lyon reserves the right to update or remove payment methods at any time.
Payment Security
All transactions are processed via a secure SSL connection. This ensures that your payment data is fully protected and is never stored on our servers. We use reliable and certified third-party payment providers to process each transaction securely.
Order Processing
Your order will be processed once payment has been successfully validated. If payment authorization fails or is denied, the order will not be confirmed. Please ensure all billing information is correct to avoid any delays.
Refunds
If you are entitled to a refund (e.g., after an approved return), the amount will be refunded to the original payment method within 30 days of receiving and inspecting the returned item. The actual credit processing time may vary depending on your bank or payment provider.
Currency
Unless otherwise stated, all prices displayed on our website are in Euros (EUR). If you make a purchase from another country, your payment provider may apply currency conversion fees.
Fraud Prevention
Altesse Lyon reserves the right to verify any order showing unusual activity or potential fraud risk. In such cases, the order may be temporarily suspended until verification is complete.
Contact Information
For any questions regarding billing, refunds, or payments, you can contact our support team:
Altesse Lyon
Email: support@altesse-lyon.com
Support Hours:
- Monday – Friday: 9:00 AM – 5:00 PM
- Saturday & Sunday: 10:00 AM – 5:00 PM